Comprehensive Support Backed by Engineering Excellence

Why Our Service Stands Out

Engineering-Led Leadership: Our management team’s engineering backgrounds and proven track records at leading companies ensure you receive expert technical guidance, not just equipment support.

Trusted by Industry Leaders: With 700+ customers worldwide including BYD, CATL, ATL, EVE, and Apple’s battery suppliers, our service excellence is validated by the most demanding manufacturers in the industry.

Our Complete Service Program

1. Professional Installation & Commissioning

On-site installation by certified engineers with customized parameter optimization for your specific production requirements. Every system is configured for seamless integration with your existing infrastructure and validated to meet your quality and output targets.

Complete Commissioning Process by Equipment Type

Our commissioning approach is tailored to each equipment category, ensuring optimal performance from day one:

Electrode Processing Equipment Commissioning

Material Preparation & Setup:

• Electrode roll handling system installation and alignment
• Tension control system calibration for aluminum and copper foils
• Upstream coil feeding integration and synchronization

Precision Calibration:

• Slitting width accuracy tuning optimized for your material specifications
• Die-cut dimensional accuracy validation and tolerance verification
• Burr control calibration to achieve clean, damage-free electrode edges
• Laser power stabilization for minimal heat-affected zones (laser cutting systems)

Process Validation:

• Material compatibility testing across foil types
• Edge quality inspection and documentation
• Downstream AOI (Automated Optical Inspection) station integration
• Production speed optimization and throughput validation

Final Verification:

• Multi-shift stability testing
• Operator handoff and basic troubleshooting training
• Process parameter documentation and SOP delivery

Pouch Cell Assembly Equipment Commissioning

Line Integration:

• Upstream electrode handling integration
• Downstream module assembly coordination
• Automated material flow synchronization

Critical Process Calibration:

Stacking systems: Z-fold or sheet stacking alignment calibration, vision system setup for precise electrode positioning, layer registration verification

Tab welding: Ultrasonic or laser welding parameter optimization, joint strength validation through destructive testing, electrical resistance verification

Electrolyte filling: Metering pump calibration for precise dosing across different cell sizes, viscosity compensation setup for various electrolyte formulations, fill-weight verification and consistency validation

Sealing systems: Heat-sealing temperature uniformity optimization, pressure control calibration, peel strength testing to verify seal integrity, aluminum-laminated film compatibility verification across suppliers

Cleanroom Environment Validation:

• ISO Class 7 cleanroom protocol compliance verification (where applicable)
• Particulate generation testing
• Material contamination control validation

Throughput Optimization:

• Production speed calibration (up to 1,200 cells/hour for mass production systems)
• Cycle time reduction opportunities identification
• Bottleneck analysis and resolution

Quality Assurance Setup:

• Inline inspection system calibration
• Defect detection threshold optimization
• Data logging and MES integration verification

Pouch Cell Pilot Line Commissioning

Comprehensive Workflow Optimization:

Material Preparation Stage:

• Dryer moisture control and temperature profiling
• Slurry mixing optimization for viscosity and particle distribution uniformity
• Material handling protocols for experimental chemistries

Electrode Manufacturing Stage:

• Coating thickness uniformity and die gap calibration
• Calendering pressure optimization for target density ranges
• Slitting width precision tuning with material-specific adjustments
• Die-cutting dimensional accuracy validation across geometries
• Vision inspection system training for custom tab shapes

Cell Assembly Stage:

• Stacking/winding alignment calibration for tight tolerances
• Custom fixture validation for non-standard pouch formats
• Electrolyte filling precision calibration across viscosity ranges
• Sealing temperature and pressure optimization for various aluminum-laminated films
• Vacuum degassing protocol development

Testing & Validation Stage:

• Formation cycling protocol development and optimization
• OCV/IR grading system calibration and accuracy verification
• Performance benchmarking against R&D specifications
• Data traceability system setup (barcode/QR integration)

R&D-Specific Features:

• Recipe management system configuration for rapid format changes
• Process window documentation for material compatibility
• Small-batch production workflow optimization
• Lab data management system (LIMS) integration

Solid-State Battery Pilot Line Commissioning

Environmental Control Setup:

• Dry-room humidity control validation (dew point monitoring)
• Inert atmosphere system commissioning (for sulfide electrolytes)
• Temperature and humidity monitoring system calibration

Multi-Chemistry Process Validation:

• Polymer electrolyte route:Wet-transfer process optimization, solvent handling protocols, material-contact compatibility verification
• Sulfide electrolyte route:Controlled-atmosphere processing validation, moisture-sensitive material handling protocols, H₂S monitoring system setup
• Oxide electrolyte route:High-pressure processing calibration, ceramic material handling optimization, isostatic pressing parameter development

Specialized Process Calibration:

• Solid electrolyte lamination pressure and temperature optimization
• Interface bonding quality validation
• Densification uniformity verification (multi-stage rolling or isostatic pressing)
• Custom sealing protocols for solid-state cell architectures

Process Route Flexibility:

• Wet-transfer to dry-sheet workflow configuration
• Stacking/winding hybrid mode setup
• Modular process flow customization

Battery Testing Equipment Commissioning

Measurement System Calibration:

• OCV voltage measurement channel calibration with traceability to national metrology institutes
• Internal resistance (IR) measurement accuracy verification
• Multi-channel consistency validation (for 8/16/24/32 channel systems)
• Fixture alignment for pouch and prismatic cell formats

Data System Integration:

• MES (Manufacturing Execution System) data mapping configuration
• Test record traceability setup
• Database connectivity verification
• Real-time data transmission validation

Sorting System Setup:

• Automated sorting channel synchronization across grading categories
• Mechanical handling system calibration
• Sorting accuracy validation with reference cells
• Throughput optimization for production requirements

Quality Assurance:

• Measurement uncertainty analysis and documentation
• Calibration certificate delivery with metrological traceability
• Long-term accuracy monitoring protocol establishment

Commissioning Timeline & Deliverables

Typical commissioning duration: 5-15 days depending on equipment complexity and production requirements

Commissioning deliverables include:

• Factory Acceptance Test (FAT) report with measured performance data
• Site Acceptance Test (SAT) report documenting installed performance
• Calibration certificates for precision systems
• Process parameter documentation and Standard Operating Procedures (SOPs)
• Equipment genealogy and configuration records
• Operator quick-reference guides
• Maintenance schedules and preventive maintenance procedures

2. Comprehensive Training Programs

Hands-on operational training for your production team covering:

• Equipment operation and core function optimization
• Preventive maintenance procedures and schedules
• Troubleshooting methodologies and problem-solving
• Safety protocols and quality assurance practices

Training programs developed from real-world production experience at leading battery manufacturers.

Training formats available:

• On-site hands-on training during commissioning
• Follow-up refresher training sessions
• Advanced troubleshooting workshops
• Custom training for specialized applications
• Train-the-trainer programs for large organizations

3. Industry-Leading Warranty Coverage

• 12-month warranty on all core components including motors, controllers, and precision systems
• Lifetime maintenance support with parts available at material cost
• Extended warranty packages available for mission-critical production equipment

Warranty coverage includes:

• Manufacturing defects and workmanship issues
• Component failures under normal operating conditions
• Software and firmware updates during warranty period
• Technical support and remote diagnostics

4. Rapid Response Technical Support

• 24/7 online technical consultation via multiple channels (phone, email, WeChat, remote diagnostics)
• Guaranteed on-site service:

• 48 hours for domestic customers
• 72 hours for international customers
  • Dedicated service engineers for major accounts
  • Remote diagnostics capability for immediate troubleshooting

Support channels:

• Direct hotline to technical support team
• Remote desktop support for control systems
• Video consultation for visual troubleshooting
• Email support with photo/video documentation
• WeChat/WhatsApp for rapid communication

5. Comprehensive Spare Parts & Preventive Maintenance

• Extensive spare parts inventory for minimal downtime
• Genuine OEM components guarantee
• Customized preventive maintenance programs
• Proactive parts replacement scheduling based on usage data

Spare parts program includes:

• Critical parts stocking for fast delivery
• Parts availability guarantee for equipment lifecycle
• Preventive replacement recommendations
• Upgrade paths for performance improvement
• End-of-life component substitution planning

Service Network & Expertise

With over a decade of lithium battery equipment specialization, our service team operates across China, Europe, North America, and Southeast Asia. We combine local responsiveness with global best practices, ensuring you receive consistent, expert support regardless of your location.

Regional service capabilities:

• China:Direct factory support, same-day response in major manufacturing regions
• Europe:Regional service partners with factory-trained technicians
• North America:Dedicated support team with spare parts warehousing
• Southeast Asia:Growing service network supporting regional expansion

Continuous Improvement Partnership

Beyond standard service, we provide ongoing consultation to optimize your production efficiency. Our team shares insights and best practices gained from working with 700+ customers across diverse applications—from consumer electronics to electric vehicles to energy storage systems.

Value-added services:

• Production efficiency audits and optimization recommendations
• Process troubleshooting and root-cause analysis
• Equipment upgrade consulting
• Capacity expansion planning
• Technology roadmap discussions

Experience the Sunive Difference

When you choose Sunive equipment, you partner with a team that understands both the engineering and the production realities of battery manufacturing. Our after-sales service reflects our commitment to your long-term success.

Contact our service team to discuss maintenance packages, spare parts availability, technical training programs, commissioning requirements, or any aspect of equipment support. We’re here to ensure your Sunive equipment delivers optimal performance throughout its operational lifetime.

Service Contact Information:

• Email:service@sunive.cn
• Phone:86-18025193317
• Technical Support:Available 24/7